The products are delivered to the address specified by the customer when ordering.

The customer must check the status of the parcel upon receipt and report any possible defects or damage to the carrier in the form of handwritten and signed reserves. He must inform Sambavanilla the same day. In case of delivery error while product must be returned in its original packaging after agreement of Sambavanilla . The product will be returned or exchanged, shipping will be refunded , except in cases where it would prove that the product does not correspond to the statement made by the client.

The product is delivered by postal channels, and only by this means, except with prior agreement before ordering to Sambavanilla .

Delivery times quoted are the most common time and are for indicative. Sambavanilla is committed to delivery of 5 to 8 days in Europe excluding weekends and public holidays except in cases of force majeure. Sambavanilla can not be held responsible for the vagaries of the shipping company.

Delays for shipments abroad are 10 to 15 days worldwide and can be longer in some countries.