Terms ans conditions

1: Purpose

These conditions of sale define the contractual relationship between the customer and Sambavanilla and conditions apply to all purchases made on the site, regardless of whether the customer is a professional or individual.

The purchase involves the acceptance by the customer of these conditions of sale.

These conditions shall prevail over any other general or special conditions not specifically approved by Sambavanilla.

Sambavanilla reserves the right to modify terms and conditions at any time. The conditions applicable are those in force at the date of consumer purchase.

2: Order

The customer can contact Sambavanilla by email or by phone to order or for more information. Payments by bank transfer or Paypal are accepted.

Orders are handled in the order of their arrival and the extent of availability of products offered for sale. In case of out of stock, we inform the client which can then abandon its purchase. In all cases the amounts involved would be fully refunded.

3: Price

The prices listed on the sales pages are in euros or US$ without taxes.

All orders whatever their origin are payable in Euros or US$.

Sambavanilla reserves the right to change prices at any time. The price on the sales page the day the order is only applicable to the customer.


4: Availability

Products are available in stocks. In case of unavailability of the product, Sambavanilla will inform the client by phone or mail as soon as possible. Sambavanilla canpropose in replacement another equivalent product available or refund the customer in case of unavailability of the product ordered.
5: Payment
Payment is due upon ordering .

For Bank transfer payment, the order will be shipped upon receipt of the bank transfer.

The none payment results in the suspension or cancellation of the order.

Payment can be made with PayPal (PayPal Europe S.à rl & Cie, SCA 22-24 Boulevard Royal. 5th floor. 2449 Luxembourg ), which uses SSL (Secure Socket Layer ) protocol so that the transmitted information is encrypted by software and no third party can read it during transport over the Internet.

Customer is not required to have a PayPal account to pay the order. On the payment page PayPal.com , is an option dedicated to non PayPal account holders that the Customer may use .

Sambavanilla is not responsible for the site paypal.com , it will in no way be liable to the Client for the consequences of improper use of such websites on his part, or the inaccessibility of the site if event were to occur.

Customer's account will be debited immediately.
6: Delivery
The products are delivered to the address specified by the customer when ordering.

The customer must check the status of the parcel upon receipt and report any possible defects or damage to the carrier in the form of handwritten and signed reserves. He must inform Sambavanilla the same day. In case of delivery error while product must be returned in its original packaging after agreement of Sambavanilla . The product will be returned or exchanged, shipping will be refunded , except in cases where it would prove that the product does not correspond to the statement made by the client.

The product is delivered by postal channels, and only by this means, except with prior agreement before ordering to Sambavanilla .

Delivery times quoted are the most common time and are for indicative. Sambavanilla is committed to delivery of 5 to 8 days in Europe excluding weekends and public holidays except in cases of force majeure. Sambavanilla can not be held responsible for the vagaries of La Poste.

Delays for shipments abroad are 10 to 15 days worldwide and can be longer in some countries.

7: Customer Order

The Customer will check that the Product is conform to its needs and confirm to have received from Sambavanilla all the information necessary to finalise his order.

The Customer declares that the legal capacity or holds parental authorization to place an order on the Site.

The Client declares that associated with the PayPal account that uses the payment bank account is his or he has the legitimate owner's permission to use it.

8: Right of withdrawal

According with Articles L-121-16 et seq of the French Consumer Code, the customer has a period of fourteen days to exercise his right of withdrawal without any reasons or incurring penalties, except for costs return. During the fourteen-day period expires on a Saturday, Sunday or a holiday or holiday, it is extended until the first following working day. The returned product must be in perfect condition, and returned in its original packaging. It must be returned by mail with acknowledgment of receipt, accompanied by the invoice. Any product whose packaging is damaged or deteriorated shall not be subject to any exchange or refund.

10: Responsibility

The product complies with French legislation and standards applicable in France. Responsibility Sambavanilla can not be engaged in case of non-compliance with the legislation of the country where the product is delivered. It is the Customer responsibility to check with local authorities in his country of residence usability Product he intends to order on the Site.

Sambavanilla can not be responsible for non-delivery of the Product if the Customer's address provided on the payment site PayPal.com or by any other means is not valid, or if the mailbox Client is inaccessible or not functional

11: Applicable law - litigation case

Sale between Sambavanilla and client is subject to French law. In case of dispute, only the Tribunal de Commerce de Paris is competent, even in cases of multiple defendants or collateral calls.